PLEASE READ BEFORE PLACING YOUR ORDER

Australia Post are experiencing significant delays delivering parcels due to COVID restrictions. Please allow up to 14 days for deliveries to some areas see HERE – for current updates. We cannot guarantee the delivery time for your parcel and are not responsible for any loss or delay by Australia Post. 

POSTAGE & HANDLING

  • Shopping cart over $100 – shipping is complimentary
  • Shopping cart under $100 – $15.00 shipping fee
  • Australia Post service – full tracking on all parcels
  • It is imperative that you choose a delivery address that is secure as Peony cannot be held responsible for lost or incorrectly addressed parcels
  • Perfume can ONLY travel by Road due to it being deemed a dangerous/flammable product – so please allow 3 to 5 business days for delivery

METHODS OF PAYMENT

  • PAYPAL – VERIFIED ACCOUNTS ONLY – no guest checkouts – you are covered by Paypal buyer protection and the most secure method of payment. Paypal Account Holder must match the details of the order.
  • PAYPAL PAY IN 4 – Pay in 4 is a buy now, pay later offer that lets you split qualifying purchases of $30 to $1,500 into 4 interest-free payments.
  • AFTERPAY – Shop now, enjoy now. Pay later. 4 simple automated payments. Available online only. Afterpay is available for purchases between $100 and $2000
  • BANK TRANSFER – into our Bank Account – banking details are provided with your confirmed order. Goods are held for 2 days – if payment is not received your order will be cancelled. Sale items must be paid for immediately – we cannot hold stock.
  • PAY ON COLLECTION – during lockdown we have added this option to allow customers to order, collect from the store and pay with either cash or credit card. Goods are held for one week – if goods not collected the order will be cancelled.
  • CREDIT CARD only payments are NO LONGER accepted, due to the increased incidence of attempted online fraud.

CLICK & COLLECT

  • DURING LOCKDOWN this service is available on Monday, Wednesday and Friday between 1pm and 3pm.

PROCESSING YOUR DELIVERY

  • Once we have processed your order you will receive an email from us with tracking information.
  • SHIPPING DURING LOCKDOWN – Monday, Wednesday & Friday
  • We take pride in packing our deliveries to you in recyclable, compostable or biodegradable materials where possible.

GIFT EXCHANGE/RETURNS POLICY

  • Please choose your purchases carefully – Peony does not accept return of goods that are on sale or if you simply change your mind.
  • Gifts purchased for Christmas – as the store closes for most of January – gifts are able to be returned for exchange up until mid February – gifts must be returned unopened and in their original gift wrapping, including the Peony bag. Please ensure that the goods have been stored in a cool/dry place. Your original receipt must be presented with the goods.
  • Goods need to be returned in the same condition as sold and with the original receipt.
  • IMPORTANT: we cannot accept any return of opened or used items – this especially applies to fragrance purchases.
  • Once we receive your returned package, we will exchange your product for one of the same or greater value.
  • Please note we do not refund delivery charges on returned items purchased via our online store.

SALE ITEMS

  • All sales are final – please choose carefully.

INTERNATIONAL SHIPPING

  • We do not offer international shipping at this time