From 4th January online orders will be processed on Mondays and Fridays
Orders placed from 11th January to 19th January will be posted on Wednesday 20th January
POSTAGE & HANDLING
For item value over $100 – shipping is complimentary
Item value under $100 – $15.00 shipping fee
Items on SALE DO NOT qualify for free shipping
Sample only orders – $15 shipping fee
Australia Post service – full tracking on all parcels
It is imperative that you choose a delivery address that is secure as Peony cannot be held responsible for lost or incorrectly addressed parcels
Perfume can ONLY travel by Road due to it being deemed a dangerous/flammable product – so please allow 3 to 5 business days for delivery
METHODS OF PAYMENT
PAYPAL – verified accounts ONLY – no guest checkouts – you are covered by Paypal buyer protection and the most secure method of payment. Paypal Account Holder must match the details of the order.
AFTERPAY – Shop now, enjoy now. Pay later. 4 simple automated payments. Available online and in store (some exclusions apply) Afterpay have raised their limit to $2000.
BANK TRANSFER – into our Bank Account – banking details are provided with your confirmed order. Goods are held for 2 days – if payment is not received your order will be cancelled. Sale items must be paid for immediately – we cannot hold stock.
CREDIT CARD only payments are NO LONGER accepted, due to the increased incidence of attempted online fraud.
PROCESSING YOUR DELIVERY
Once we have processed your order you will receive an email from us with tracking information.
SHIPPING TUESDAY TO FRIDAY
We take pride in packing our deliveries to you in recyclable, compostable or biodegradable materials where possible.
GIFT EXCHANGE/RETURNS POLICY
Peony is happy to exchange goods for a credit note up to 14 days after purchase ONLY.
Gifts purchased for Christmas – as the store closes for most of January – gifts are able to be returned for exchange up until mid February – gifts must be returned unopened and in their original gift wrapping, including the Peony bag. Please ensure that the goods have been stored in a cool/dry place. Your original receipt must be presented with the goods.
Goods need to be returned in the same condition as sold and with the original receipt.
IMPORTANT: we cannot accept any return of opened or used items – this especially applies to fragrance purchases.
Once we receive your returned package, we will exchange your product for one of the same or greater value.
Please note we do not refund delivery charges on returned items purchased via our online store.
SALE ITEMS
All sales are final – please choose carefully.
If a Sale item is included in your shopping cart, only the full priced items qualify for FREE shipping.
INTERNATIONAL SHIPPING
We do not offer international shipping at this time
