PLEASE READ BEFORE PLACING YOUR ORDER

 

ONLINE ORDERS 4 JANUARY TO 27TH JANUARY

  • From 4th January online orders will be processed on Mondays and Fridays
  • Orders placed from 11th January to 19th January will be posted on Wednesday 20th January

POSTAGE & HANDLING

  • For item value over $100 – shipping is complimentary
  • Item value under $100 – $15.00 shipping fee
  • Items on SALE DO NOT qualify for free shipping
  • Sample only orders – $15 shipping fee
  • Australia Post service – full tracking on all parcels
  • It is imperative that you choose a delivery address that is secure as Peony cannot be held responsible for lost or incorrectly addressed parcels
  • Perfume can ONLY travel by Road due to it being deemed a dangerous/flammable product – so please allow 3 to 5 business days for delivery

METHODS OF PAYMENT

  • PAYPAL – verified accounts ONLYno guest checkouts – you are covered by Paypal buyer protection and the most secure method of payment. Paypal Account Holder must match the details of the order.
  • AFTERPAY – Shop now, enjoy now. Pay later. 4 simple automated payments. Available online and in store (some exclusions apply) Afterpay have raised their limit to $2000.
  • BANK TRANSFER – into our Bank Account – banking details are provided with your confirmed order. Goods are held for 2 days – if payment is not received your order will be cancelled. Sale items must be paid for immediately – we cannot hold stock.
  • CREDIT CARD only payments are NO LONGER accepted, due to the increased incidence of attempted online fraud.

PROCESSING YOUR DELIVERY

  • Once we have processed your order you will receive an email from us with tracking information.
  • SHIPPING TUESDAY TO FRIDAY
  • We take pride in packing our deliveries to you in recyclable, compostable or biodegradable materials where possible.

GIFT EXCHANGE/RETURNS POLICY

  • Peony is happy to exchange goods for a credit note up to 14 days after purchase ONLY.
  • Gifts purchased for Christmas – as the store closes for most of January – gifts are able to be returned for exchange up until mid February – gifts must be returned unopened and in their original gift wrapping, including the Peony bag. Please ensure that the goods have been stored in a cool/dry place. Your original receipt must be presented with the goods.
  • Goods need to be returned in the same condition as sold and with the original receipt.
  • IMPORTANT: we cannot accept any return of opened or used items – this especially applies to fragrance purchases.
  • Once we receive your returned package, we will exchange your product for one of the same or greater value.
  • Please note we do not refund delivery charges on returned items purchased via our online store.

SALE ITEMS

  • All sales are final – please choose carefully.
  • If a Sale item is included in your shopping cart, only the full priced items qualify for FREE shipping.

INTERNATIONAL SHIPPING

  • We do not offer international shipping at this time
Peony Melbourne     |     107 Auburn Road, Hawthorn 3122     |     03 9882 0662
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