PAYMENT & SHIPPING

Australia Post are experiencing delays delivering parcels due to COVID restrictions and Natural Disasters. Please allow up to 14 days for deliveries to some areas see HERE – for current updates. We cannot guarantee the delivery time for your parcel and are not responsible for any delay by Australia Post.

POSTAGE & HANDLING

  • Shopping cart over $100 – shipping is complimentary
  • Shopping cart under $100 – $15.00 shipping fee
  • Australia Post service – full tracking on all parcels
  • ALL PARCELS over the value of $150 will require a signature on delivery (except for Parcel Lockers)
  • It is imperative that you choose a delivery address that is secure as Peony cannot be held responsible for lost or incorrectly addressed parcels
  • Perfume can ONLY travel by Road/Rail due to it being deemed a dangerous/flammable product
  • Express Post shipping is NOT an option for perfumed products.

METHODS OF PAYMENT

  • PAYPAL – VERIFIED ACCOUNTS ONLY – no guest checkouts – you are covered by Paypal buyer protection and the most secure method of payment. Paypal Account Holder must match the details of the order.
  • PAYPAL PAY IN 4 – Pay in 4 is a buy now, pay later offer that lets you split qualifying purchases of $30 to $1,500 into 4 interest-free payments.
  • AFTERPAY – Shop now, enjoy now. Pay later. 4 simple automated payments. Available online only. Afterpay is available for purchases between $100 and $2000
  • BANK TRANSFER – into our Bank Account – banking details are provided with your confirmed order. Goods are held for 1 business day – if payment is not received your order will be cancelled. Sale items must be paid for immediately – we cannot hold stock.

PROCESSING YOUR DELIVERY

  • Orders are processed Tuesday to Friday
  • Once we have processed your order you will receive an email from us with tracking information.
  • We take pride in packing our deliveries to you in recyclable, compostable or biodegradable materials where possible.

LOSS/DELAYS WITH AUSTRALIA POST

  • Peony cannot be held responsible for any loss/delays with Australia Post.
  • Once goods have been dispatched all sales are final.
  • Australia Post does not guarantee the delivery of your parcel and delivery times will vary depending on your destination.
  • WA customers are particularly affected by the restrictions of sending PERFUME – there is no express service available and your parcel will travel by Rail/Road – so you will need to allow up to 2 weeks+ for delivery

SALE ITEMS

  • All sales are final – please choose carefully.
  • Complimentary samples are not included with sale items

INTERNATIONAL SHIPPING

  • We do not offer international shipping at this time